Last Spring Break, my husband and I decided to take a road trip with our two teenagers to the Grand Canyon with a two night detour to sin city. As I mentioned in my review on the Uptake Lodging blog, I let our travel specialist select our hotel based on budget and the fun factor for a 13 and 16 year old. What a mistake!
Unfortunately, my review of Circus Circus, Las Vegas, Nevada, is no longer online because Groupon purchased Uptake and they terminated the blog. By the way, we had a wonderful visit to the Grand Canyon.
It’s Spring Break 2008 and the kids are morphing into teenagers. Time is slipping away from us and there are so many places they haven’t seen. We selected the Grand Canyon for our roadtrip destination, with a two night stop-over in Las Vegas thrown in for a little glitz and glamour. I looked to my travel agent for a package deal on the Grand Canyon and a hotel recommendation for teens in Vegas.The travel agent’s Las Vegas recommendation; Circus Circus.
Family friendly, budget lodging is one thing. Chipped, run down furniture, a less-than-reliable elevator to the swimming pool and a screenless window looking down to the Las Vegas Oasis RV Resort RV parking lot is another. My daughter and I flew from the Bay Area to McCarran International Airport as I had a couple of frequent flyer tickets ready to expire. We arrived early at the hotel and asked at check in if our room was available. Room 19743, located in the Skyrise Tower, was waiting to be cleaned.
My husband and son were mini-van bound and arrived that evening to join us. Fortunately, the hotel offered complimentary parking as well as a huge RV park. Unfortunately, the hotel was located on the northern edge of the Las Vegas strip.The closest restaurant within walking distance was a Denny’s with an hour long wait. We had no interest in dining in Circus Circus with its smoke filled lobby.
Billed as a family favorite since 1968, I suggest the Circus Circus Skyrise Tower is in dire need of a face lift. While the West Tower has recently been remodeled, our room was dated, the plywood entertainment center was falling apart and the lack of a screen on the bedroom window was alarming. My 16 year old referred to our accommodations as the suicide room, noting the easy access to the cold, hard concrete 19 stories below.
When I called the first night to ask about canceling our room I learned that our AAA rate could not be refunded because our travel specialist had booked our reservations in advance. Not only did we over-pay, we were stuck there for a second miserable night. When an on-line customer satisfaction survey arrived in my computer mailbox, I mentioned all of the above noted comments and checked the box that gave them permission to contact me. I never heard a peep from anyone at Circus Circus.
Have you had a lodging disappointment? Have you been contacted by hotel management after a less-than positive stay? My experience filling out the customer satisfaction survey reminded me of filling the forms out in the doctor’s office and then having the doctor ask why you’ve come in that day. Come on people. Why give us the form if you aren’t going to read it!
Article written by and photos courtesy of Nancy D. Brown of What a Trip, Travels from Northern California. I was not a guest of Circus Circus, nor will I stay there again. All opinions are my own.